Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, you must have completed at least 33.33% of the course content. Anything below this will not qualify you for a full refund. 

Any of our online courses cane be requested for a return on the understanding that access will be revoked and your account may be suspended pending further investigation into the problem. 

Refunds

Once your refund request has been submitted via email to us. We will process the request within 48 hours. If we require more information we will contact you via email before issuing a full or partial refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at info@chemengstudent.com for questions related to refunds and returns.